Shipping policy

Last updated: 8 March 2026

 

CRAFT Supplements provides tracked and reliable shipping for all orders placed through our website. This policy outlines our shipping procedures and the responsibilities of both CRAFT Supplements and the customer.

By placing an order through our website, you agree to the terms outlined below.

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Shipping Destinations

We currently ship to:

• The United Kingdom

• European countries

• Selected international destinations, including the United States, Canada, Australia, and New Zealand

If your location is not available at checkout, please contact us before placing your order.

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Shipping Costs

United Kingdom

• All UK orders qualify for FREE standard shipping.

• No minimum order value is required.

International Orders

• International shipping is available for orders with a minimum purchase value of £100.

• Shipping costs are calculated at checkout depending on destination and parcel weight.

International customers may also be responsible for customs duties, import taxes, or local fees imposed by their country.

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Order Processing Times

Orders placed before 10:00am (UK time) Monday–Friday are typically processed and dispatched the same working day.

Orders placed after the cut-off time, on weekends, or during public holidays will be processed on the next working day.

During periods of high demand, dispatch may take up to one additional working day.

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Estimated Delivery Times

Estimated delivery timeframes are as follows (not guaranteed):

• United Kingdom: 1–3 working days

• Europe: 3–7 working days

• International: 5–10 working days

Delivery times may vary depending on courier operations, customs processing, peak seasons, weather conditions, or other circumstances outside our control.

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    Order Tracking

    All shipments are sent via tracked delivery services.

    Tracking information will be provided via email once your order has been dispatched.

    Please allow up to 24 hours for tracking updates to appear in the courier system.

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    Incorrect or Incomplete Addresses

    Customers are responsible for ensuring that all shipping details entered at checkout are accurate. CRAFT Supplements is not responsible for delivery delays, failed deliveries, or returned packages caused by incorrect or incomplete address information.

    If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

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    Customs,Duties & Import Taxes

    International orders may be subject to customs inspections, import duties, or local taxes depending on the destination country.

    These charges are the responsibility of the customer and are not controlled by CRAFT Supplements.

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    Lost or Delayed Packages

    If your order experiences an unexpected delay or appears lost in transit, please contact our support team.

    We will assist in opening an investigation with the courier. Resolution times may depend on courier investigation procedures and delivery confirmation.

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    Shipping Restrictions

    Shipping is limited to valid residential and commercial addresses.

    We may not ship to certain restricted locations depending on courier availability or regulatory limitations.

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    Customer Support

    For any shipping-related enquiries, please contact our support team.

    Email: support@craftsupplements.co.uk

    We aim to respond to enquiries within 24 hours.

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